Wikis That Work In The Real World

by Ellyssa

Thinking about starting a wiki for your library? Read about the different ways that four companies are making the most out of wikis and reaping the rewards of these collaborative tools in Wikis That Work In The Real World. Here’s a bit about just one:

“Angel.com, a 70-employee subsidiary of Micro Strategies that provides interactive voice response software, has more than 10,000 internal- and external-facing SocialText wiki pages. That’s from about 100 employees, customers, and partners with access.

One customer-facing wiki acts as a knowledge base for Angel products, while others for employees include video tutorials, training quizzes, and space for collaboration efforts, from developing marketing ideas to planning company picnics.

New employees get an hour of wiki training and set up a personal space that’s like a social networking profile.”